FAQ

Artwork: We accept all file types. If there are any issues, one of our Customer Service Representatives will contact you promptly.

Artwork output format: *.ai, *.pdf, *.eps, *.cdr, *.jpeg, *.png, *.tiff Digitizing: We accept the following: *.jpeg,*.png,*.zip, *.eps, *.pdf, *.bmp, *.ai, *.gif, *.tiff with a size limit of 10 MB.

Pulse Output File Format: .pxf, .pof, .psf, .dst, .tbf, .pes, .dsb, .emd, .sew, .jef, .exp, .pcm, .pcs, .csd, .xxx, .hus, .shv, .vip, .dsz, .zsk

Wilcom ES Output Format: design files (.emb), wilcomess(.ess), wilcomesl (.esl), hiraokadat (.dat), hiraokavep (.vep), saurerslc (.sas), wilcomplauen (.t10), wilcomsaurer (.t15), time & space jd (.mjd), tajima (.dst), melco (.exp), melco (.cnd), barudan (.dsb), zsk (.dsz), zsktc(.z??), toyoto (.100), barudan (.u??), pfaff (.ksm), happy (.tap), tajima (.t01), barudan (.t03), zanks(.t04), zsk (.t05), pfaff (.t09), compucon (.xxx), janome/elna/kenmore (.sew), janome/elna/kenmore (.jef), husqvarna/viking (.hus), deco, brother,babylock (.pes), deco, brother,babylock (.pec), pfaff (.pcs), pfaff (.pcd), pfaff (.pcq), poem, huskygrm ,singer eu (.csd)

All you have to do is click the "Login" button. A user account must first be created. Once you've entered all of the information, you can simply add the general instructions for Artwork and Digitizing - the size of the finished design you require, as well as a few application questions such as fabric type, cap or flat, and so on. After that, simply upload the design and you're done.

Quotes can be accessed from the main menu. We do not charge for quotes and will send them to you via email as soon as possible.

• Our pricing for Artwork is based on man hours.

• Our pricing for Digitizing is based on every 1000 stitches.

• We also offer flat pricing and good discounts based on the volumes.

Our facility operates on Day and Night shifts, which means you can send artwork anytime before you leave the office or even from home late at night and receive the completed files before the next business day begins. If you require expedited services, be sure to select the "RUSH SERVICE" option prior to submitting your order.

Sure! Our sample designs will dispel any doubts you may have about the high-quality digitizing available at www.nittanycreative.com. To test designs on your embroidery machines, click the "Test designs" button and then select one of the sample designs.

We will email you the completed files at the address you provided. Additionally, you can access the completed files online and download them from our website for a period of 30 days from the date the job was completed.

Our site is compatible with all browsers, mobiles etc.,

We accept payment by Visa / MasterCard / American Express. Payment Gateways - Pay pal and CC Avenue. Also, you can cut checks in favour of Nittany Creative Services LLP, and mail to Nashville office at 860 Murfreesboro Pike, Apt. G012, Nashville, TN-37217. You can also wire transfer the payments.

We accept payment via PayPal, one of the most reputable and secure payment methods available.

Call 1866 6509414 (USA toll free) Call 1718 3010378 (USA toll)

Yes, we sew out any errors that occur during the digitizing process.